WHOLESALE RETURNS & EXCHANGES
SHIPMENT OR INVOICE IS WRONG
Something is not quite right with the shipment or invoice? Please contact us as soon as possible, and we will fix that for you right away. Please do NOT return anything without contacting us first.
Within 14 daysof the shipping date: contact our customer service with your Business Name, Order number, Invoice number, and anything that is incorrect with the invoice or shipment.
After 14 days: customers are advised to check the shipment against the invoice upon receipt. As time goes by, it becomes increasingly difficult to investigate the shipments. That said, please don’t hesitate to contact our customer service. We will evaluate the case, and try our best to help.
- Mistakes on the invoice: you will receive an email within 1 - 3 business days with the corrected invoice.
- Items missing: we will ship the missing item(s) and revised invoice within 1 - 3 business days. Please allow 2 - 10 days for them to arrive.
- We shipped something you didn’t order. You will receive a prepaid return label. Simply ship the wrong merchandise back with the provided return label. We will soon ship the correct order.
We are committed in supplying premium quality merchandise, but some defects are inevitable. It is easy to claim them.
- Within 6 months of the shipping date: contact our customer service with your Business Name, Order number, Invoice number, defected item style number, and clear pictures showing the defected product.
After 6 months: feel free to contact us if you have a reasonable claim. We will evaluate the case, and try our best to help.
- Upon receiving the claim, we will email you a credit memo for the defected item within 1 - 3 business days.
If the invoice has already been paid, no refund will be issued. You may retain the credit memo for your next purchase order with us.
If the invoice has not been paid, you may apply this credit amount to your original invoice, and pay the balance.
- Discard or donate the defected item.
Changed your mind? It's okay. Things happen. We’ll do our best to help. Get your Business Name, Order number, and Invoice number ready, and contact us as soon as possible to avoid any shipment cancellation charges.
If an order has already been shipped, NO returns or cancellations will be accepted.